Refund policy

Returns, Exchanges & Store Credit

At Kaja Couture, we want you to feel confident in every purchase. Because many of our collections include intimate apparel, we are unable to offer refunds. We gladly accept eligible exchanges or provide store credit in accordance with the policy below.

Exchange Eligibility

We accept exchanges within 14 days of the delivery date for eligible merchandise.

To be eligible for an exchange, items must:

  • Be unworn, unwashed, and free from perfume, deodorant, makeup, or any signs of wear.
  • Have all original tags attached.
  • Be returned in their original packaging whenever possible.
  • Be accompanied by proof of purchase.

Items that do not meet these requirements cannot be accepted.

Store Credit

If you prefer not to exchange your item, or your requested size or style is unavailable, we will issue store credit for the purchase price of the eligible item.

Store credit does not expire and may be redeemed toward any future purchase at kajacouture.com.

Final Sale Items

For hygiene, safety, and quality assurance, the following items are final sale and are not eligible for return, exchange, or store credit:

  • Panties and briefs
  • Any item marked Final Sale
  • Gift cards
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items returned without original tags attached

Damaged or Incorrect Items

If you receive an incorrect or damaged item, please notify our Client Care team within 48 hours of delivery.

Please email support@kajacouture.com with:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the item and packaging

We will review your request and work with you to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an incorrect shipment or a verified product defect.

We recommend using a trackable shipping service, as Kaja Couture is not responsible for packages lost or damaged during return transit.

How to Start an Exchange

To begin an exchange or request store credit, please contact our Client Care team at support@kajacouture.com.

Please include:

  • Your order number
  • The item(s) you wish to exchange
  • The preferred size or style, if requesting an exchange

Our Client Care team will provide return instructions and assist you throughout the process.

Refunds

Kaja Couture does not offer refunds for returned merchandise except where required by applicable law or in the event of an incorrect shipment or verified product defect that cannot be resolved through an exchange or store credit.